Terms of use.

1. Agreement

SalesViking is offered by Valhalla Innovations LLC, a California limited liability company (“Valhalla,” “we,” “us”). These terms are a contract between Valhalla and the person or organization that downloads, installs, or uses the SalesViking app, website, or related services (the “Service”).

You accept these terms when you create an account, install the app, or continue past a screen that links to them. You also acknowledge our privacy policy. If you do not agree, do not use the Service. If you use SalesViking for an employer, you confirm that you can bind that organization, and “you” includes both of you.

2. Where SalesViking is offered

The Service is offered only to people who are in the United States or Canada when they use it. We do not offer the Service to people in the European Economic Area, the United Kingdom, or Switzerland, and you may not use it from those places. We also do not offer it in Mexico or anywhere else.

You must be at least 18 years old and able to enter a contract.

3. The service

SalesViking is software that helps with sales conversations. It can capture, transcribe, and analyze audio on your Mac, prepare notes, answers, and drafts, and, when you tell it to or approve it, take actions in tools you connect (section 6).

Outputs are generated by artificial intelligence. They can be wrong, incomplete, out of date, or inappropriate, and they can attribute words to the wrong person. They are not legal, financial, or other professional advice. You decide what to rely on, what to say, and what to send.

We may change, limit, suspend, or withdraw any feature at any time, with or without notice, including the features and limits of free plans, such as how many Ask questions you get each week. Features marked beta or preview may be incomplete and may be removed. We do not promise a particular sales result, uptime, or that a connected tool, model, or provider will stay available.

4. Accounts

You are responsible for the information on your account, for keeping your sign-in confidential, and for all activity under your account. Tell us at legal@salesviking.io if you believe the account is being misused. We may refuse, suspend, or close an account that breaks these terms, creates risk, or is used from a place where we do not offer the Service.

5. Recording and consent

You alone are responsible for complying with every law that applies when you capture, record, transcribe, or analyze a conversation. That includes wiretap, eavesdropping, call-recording, privacy, and biometric laws, and laws that require the consent of everyone on a call, such as California’s.

Before you use a feature that captures a conversation, you must give every participant each notice, and get each consent, that the law requires, including for transcription and analysis by artificial intelligence. SalesViking acts only on your instructions. It does not know who is on your call and cannot give notice or get consent for you. Stop capturing when someone objects or withdraws consent, and never capture a conversation you are not part of. Do not use the Service where doing so would break a duty you owe to an employer, a customer, or anyone else on the call.

6. Connected tools and actions

Connecting a calendar, CRM, workspace, or other tool is optional. Those connections are governed by that company’s terms as well as these terms. We receive what the connection is set up to share.

Some features can act in a connected tool for you, for example by sending a message, scheduling, or updating a record. If you turn on such a feature or approve its action, you are responsible for what it does, including where you have chosen to let it act without reviewing each action. Check an action before you rely on it.

7. Your content

You keep ownership of the prompts, notes, recordings, transcripts, files, and other material you submit or capture (“Your Content”). You give Valhalla a worldwide, non-exclusive, royalty-free license to host, copy, process, analyze, and transmit Your Content to provide, maintain, secure, and support the Service for you, and as the law requires. That license ends when Your Content is deleted from the Service, except for copies we are required to keep or that remain in ordinary backups until those backups are overwritten.

We will not use the content of your conversations, or data derived from it, to train artificial intelligence models unless you turn that on. Valhalla owns usage data and aggregate statistics about how the Service is used, which do not include the content of your conversations, and may use them for any lawful purpose. If you send us feedback or ideas, we may use them without any obligation to you.

You confirm that you have the rights needed to submit Your Content and to give this license. Do not submit information you are not allowed to share with a vendor.

8. Acceptable use

You will not, and will not help anyone else to:

Use the Service to break the law. Capture a conversation without the notice or consent the law requires, or one you are not part of. Use the Service to identify people by their voice. Use it to make decisions about someone’s employment, credit, housing, or insurance. Submit information about children, health information, or payment card numbers. Probe, disrupt, or overload the Service, or get around its usage limits. Reverse engineer it except where the law forbids that limit. Use bots or scrapers to pull data from it. Share your login. Misrepresent who you are. Upload malware. Use the Service to benchmark it for a competitor or to build a competing product, model, or dataset.

We may suspend your account or remove content if we reasonably believe you have broken this section.

9. Health information

SalesViking is not a healthcare service. We do not offer a HIPAA business associate agreement. Do not submit protected health information, and do not use the Service to make healthcare decisions.

10. Plans, renewal, and cancellation

Some features require a paid plan. The price, billing period, and what is included are shown before you pay. A paid plan renews for the same period at the then-current price until you cancel. You authorize the payment processor to charge the payment method you provide. Prices do not include taxes, which you pay where they apply.

You can cancel at any time in the app, where the app offers it, or by emailing info@salesviking.io before the renewal date. Cancellation stops the next charge. It does not refund the period you are already in. Fees already paid are non-refundable except where the law requires a refund. We may change fees for the next renewal, and the price shown before that renewal applies.

11. Intellectual property

Valhalla and its licensors own the Service, including the software, design, and brand. These terms do not give you any ownership in them. You may not copy, sell, or lease the Service, or use the SalesViking name in a way that suggests we endorse you.

12. Third-party services

The Service depends on networks, meeting products, model providers, and other companies we do not control. Their terms apply to your use of their products. We are not responsible for those products or for a failure that starts outside the Service.

13. Disclaimers

The Service and all outputs are provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Service will be uninterrupted or error-free, or that outputs, transcripts, or speaker labels are accurate. Some places do not allow these disclaimers, so they apply only as far as they legally can.

14. Limitation of liability

To the fullest extent the law allows, Valhalla and its members, employees, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or lost deals, whether or not we were told they were possible.

To the fullest extent the law allows, our total liability for all claims relating to the Service is limited to one hundred U.S. dollars. These limits do not apply where the law does not allow them, including liability for fraud or willful misconduct.

15. Your responsibility for claims

You will defend and indemnify Valhalla and its members and employees against claims, damages, fines, and reasonable legal fees arising from Your Content; your use of the Service; any conversation you capture or analyze with it, including claims by anyone recorded, transcribed, or analyzed under wiretap, eavesdropping, recording, privacy, biometric, or consumer-protection laws; actions taken from your account in connected tools; or your breach of these terms.

We may control the defense of a claim at your expense. We will give you prompt notice of a claim, and you will not settle it in a way that admits fault by us or imposes a duty on us unless we agree.

16. Ending access

You may stop using the Service at any time and may close a paid plan as described above. We may suspend or close access if you break these terms, if we must do so to comply with law, or if we discontinue the Service. Sections that by their nature should continue, including ownership, disclaimers, liability, indemnity, and disputes, stay in effect.

17. Disputes and arbitration

California law governs these terms, without its conflict-of-law rules. Before filing a claim, you and we will try to resolve the dispute by sending a written description to the other side and waiting thirty days. Notices to us go to legal@salesviking.io.

Except for a claim that may be brought in small-claims court, any dispute relating to the Service or these terms that is not resolved in that period will be settled by binding individual arbitration administered by National Arbitration and Mediation (NAM) under its rules then in effect. This includes privacy, data-security, wiretap, and consumer-protection claims. The arbitrator may award the same individual relief a court could. You and we waive any right to a jury trial and to bring or join a class, collective, or representative action.

If 25 or more similar claims are filed against us by or with the help of the same law firm or coordinated group, they will be administered in batches of up to 50 claims, each decided by one arbitrator, and the filing of later batches is paused until the earlier batch is decided, as far as NAM’s rules allow.

To the extent the law allows, a claim must be brought within one year after it arises, or it is permanently barred. Either of us may go to court to stop misuse of intellectual property or unauthorized access. A request for public injunctive relief that the law does not allow to be waived will be decided by a court after the individual claims are arbitrated, and is paused until then. If a court refuses to enforce the class waiver for a particular claim, that claim proceeds in court and the rest of this section still applies.

You may opt out of arbitration within 30 days after you first accept these terms by emailing legal@salesviking.io with the subject “Arbitration opt-out” and the email address on your account. Where the consumer law of your province or state does not allow this section to apply to you, as in Quebec, it does not.

18. Changes

We may update these terms. We will change the effective date on this page. For a material change, we will also notify you by email or in the app, and it takes effect 14 days after that notice. Other changes take effect when posted. If you keep using the Service after a change takes effect, you accept it. If you do not agree, stop using the Service before then.

19. Other terms

If a provision is unenforceable, the rest remains in effect. These terms are the entire agreement for the Service and replace earlier sales conversations about the same subject. They do not create a partnership or agency. We may assign them, including in a merger or sale of the business. You may not assign them without our consent. A failure to enforce a provision is not a waiver.

You agree to receive notices and agreements electronically. We are not responsible for delays or failures caused by events beyond our reasonable control. You will comply with U.S. export and sanctions laws when you use the Service.

20. Contact

Valhalla Innovations LLC, California. legal@salesviking.io for these terms. info@salesviking.io for product and billing questions.